TOUR PACKAGE SALES CONTRACT

CONCLUDED REMOTELY (pursuant to Articles 32–51-novies of the Tourism Code – Legislative Decree 79/2011, as amended by Legislative Decree 62/2018)

PRE-CONTRACTUAL INFORMATION

Prior to the conclusion of the package travel contract, the Organizer provides the Traveler, via the online booking platform, with the pre-contractual information required by Article 34 of the Tourism Code, as amended by Legislative Decree 62/2018.

In particular, the Traveler is informed that:

1. Liability of the Organizer
The Organizer is liable for the proper performance of all tourist services included in the package, regardless of whether such services are provided directly or through third parties (Art. 42 of the Tourism Code).

2. Emergency contact information
Before departure, emergency contact information or the Organizer’s point of contact is provided (Art. 44 of the Tourism Code).

3. Transferability of the package
The Traveler may transfer the package to another person no later than 7 days before the start of the trip, subject to any additional costs (Art. 38 of the Tourism Code).

4. Price Revision
The price may be changed only in the cases provided for in Article 39 of the Tourism Code and never later than 20 days prior to departure. Price increases exceeding 8% entitle the Traveler to terminate the contract without penalty.

5. Changes and Cancellations Before Departure

The Traveler may:
or terminate the contract without incurring any costs if a key element of the package undergoes significant changes, or in the event of cancellation by the Organizer (Art. 41, paragraphs 1 and 5);
or withdraw at any time by paying appropriate withdrawal fees (Art. 41, paragraph 2);
or withdraw without penalty in the event of unavoidable and extraordinary circumstances (Art. 41, para. 4).

6. Defects of conformity

In the event of a lack of conformity, the Organizer will offer appropriate alternative solutions or, in more serious cases, a price reduction or termination of the contract (Art. 42–43 of the Tourism Code).

7. Support

The Organizer shall provide assistance to travelers in need in accordance with the provisions of Article 45 of the Tourism Code.

8. Protection in the event of insolvency

Payments made, and repatriation if applicable, are guaranteed by the fund or the mandatory insurance policy (Art. 47 of the Tourism Code).

9. Booking on behalf of a third party

The traveler making the online reservation is also acting on behalf of the other participants listed and assumes responsibility for the accuracy of the information provided.

Further information on the regulations governing package tours is available in the relevant legislation set forth in Legislative Decree 62/2018, which implements Directive (EU) 2015/[number], available at the link http://www.gazzettaufficiale.it/eli/id/2018/06/06/18G00086/sg.

NOTWITHSTANDING THE FOREGOING, THE PARTIES AGREE AS FOLLOWS

1) Conclusion of the Contract
The package tour contract is deemed concluded when the Traveler confirms the order online by selecting the required checkboxes and clicking the purchase button. Upon conclusion, the system immediately sends the Traveler, on a durable medium, a summary email containing a copy of the contract and the documentation required by Article 36, paragraph 8, of the Tourism Code.

2) Pre-contractual Information
The Traveler declares that, prior to the conclusion of the contract, they have received and reviewed the pre-contractual information made available online pursuant to Article 34 of the Tourism Code, as set forth in Part 1 of this document.

3) Subject Matter of the Contract
This contract governs the provision of the travel package selected by the Traveler during the online booking process. The details of the package, the services included, the dates, the destination, and the price are set forth in the order summary displayed prior to purchase and in the subsequent confirmation email sent via a durable medium.

4) Price and Payment
The total price of the package is as indicated in the online order summary. Payment is due in full at the time of purchase, using the payment methods available on the platform.

5) Travel Documentation
In accordance with Article 36, paragraph 8, of the Tourism Code, all documentation necessary to use the package (voucher, operational information, useful contact details) is provided to the Traveler via email on a durable medium within a reasonable time before the start of the package, consistent with the type of services purchased.

6) Assistance
The Organizer shall provide the Traveler with the assistance required under Article 45 of the Tourism Code in the event of difficulties arising during the performance of the package.

7) Non-conformities
The Traveler is required to report any non-conformities without undue delay, in accordance with Article 42, paragraph 2, of the Tourism Code, using the contact information provided in the travel documents. The Organizer shall, within the limits of the law, remedy the non-conformity or offer appropriate alternative solutions.

8) Transferability of the Package
The Traveler may transfer the package travel contract to another person who meets all the conditions for participation, by providing notice in writing no later than 7 days before the start of the package. The transferor and the transferee are jointly and severally liable for payment of the balance and any actual costs arising from the transfer.

9) Cancellation, Changes, and Remedies
The terms applicable in the event of changes to the package, cancellation by the Traveler, cancellation by the Organizer, and remedies available in the event of non-performance are those set forth in Articles 39, 40, 41, 42, and 43 of the Tourism Code and have already been explained in the pre-contractual information.

10) Minors
If the package includes accommodation for unaccompanied minors, the Organizer shall provide, prior to the start of the package, the information necessary to establish direct contact with the minor or the person responsible for the minor at the place of stay, in accordance with Article 34, paragraph 1, subparagraph a), item 8, of the Tourism Code.

11) Protection in the Event of Insolvency
In the event of the Organizer’s insolvency or bankruptcy, payments made and, where applicable, the repatriation of Travelers are guaranteed by the fund or mandatory insurance policy provided for in Article 47 of the Tourism Code. The details of this guarantee are communicated to the Traveler via documentation sent on a durable medium.

12) Processing of Personal Data
The processing of the Traveler’s personal data is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and applicable national laws. The full privacy policy is made available before the order is completed via a dedicated link on the booking page. Any necessary consents are obtained through specific, unchecked checkboxes.

GENERAL TERMS AND CONDITIONS FOR THE SALE OF PACKAGE TOURS

1) Legal Sources
The sale of package tours is governed by Articles 32–51-novies of Legislative Decree No. 79 of May 23, 2011 (“Tourism Code”), as amended by Legislative Decree No. 62/2018, as well as by the provisions of the Civil Code and any special legislation applicable to the individual tourism services included in the package.

2) Definitions
For the purposes of these general terms and conditions, the following definitions apply:
a) Organizer: the professional who combines and sells or offers for sale package tours.

b) Seller: the professional, other than the Organizer, who sells the “
” package prepared by the Organizer.

(c) Traveler: the consumer or end customer who enters into the contract or intends to use the service.

(d) Package tour: a combination of at least two tourist services for the purpose of the same trip or vacation, as defined in Article 33 of the Tourism Code.

3) Organizer’s Liability

The Organizer is responsible for the performance of the services included in the package, regardless of whether such services are provided by third-party suppliers, pursuant to Article 42 of the Tourism Code. The Traveler must report any lack of conformity without undue delay during the performance of the package. The Organizer shall take the necessary corrective measures or, if such measures are not possible, grant price reductions or compensation in accordance with the law.

4) Price adjustment

Price adjustments are permitted only in the cases and within the limits set forth in Article 39 of the Tourism Code. If the total price increases by more than 8%, the Traveler may terminate the contract without penalty. Any price reductions entitle the Traveler to a corresponding refund.

5) Changes to the package before departure

If the Organizer must make a significant change to one or more of the main elements of the package
, or is unable to fulfill a specific request from the Traveler
that had previously been accepted, the Traveler may accept the change or cancel the trip without penalty, in accordance with Article 40 of the Tourism Code.

6) Cancellation by the Traveler
The Traveler may cancel the contract at any time prior to the start of the package, subject to payment of reasonable and justifiable cancellation fees, in accordance with Article 41, paragraph 2 of the Tourism Code. Cancellation without penalty is permitted in the event of unavoidable and extraordinary circumstances that substantially affect the performance of the package or transportation to the destination.

7) Withdrawal by the Organizer

The Organizer may terminate the contract in the cases and under the terms set forth in Article 41, paragraphs 5 and 6, of the Tourism Code, ensuring a full refund of the payments made by the Traveler.

8) Passenger Obligations

The Traveler is required to:

– comply with the rules of prudence and diligence, as well as the applicable regulations in the destinations visited;
– follow the instructions provided by the Organizer and service providers;
– have the personal and health documents required for the trip;
– promptly communicate any personal needs or specific requests.
The Traveler is liable for any damages caused to the Organizer or service providers resulting from their conduct.

9) Optional insurance

Unless otherwise specified, insurance policies (travel cancellation, medical expenses, assistance, baggage) are not included in the package price. The traveler may purchase them separately, subject to the terms and conditions of the respective insurance companies.

10) Complaints

Any complaints regarding the improper execution of the package must be submitted without delay to the Organizer using the contact information provided in the travel documents. The Organizer undertakes to provide a prompt response in accordance with Article 42 of the Tourism Code.

11) Alternative Dispute Resolution (ADR)

The Organizer may make alternative dispute resolution (ADR/ODR) mechanisms available in accordance with applicable law. In such cases, the Organizer will specify the type of alternative dispute resolution proposed and the consequences of participating in it.

12) Protection in the event of insolvency

The Organizer is covered by mandatory insurance, through a fund or insurance policy, which guarantees the refund of payments made and, if passenger transport is included, repatriation in the event of insolvency or bankruptcy, in accordance with Article 47 of the Tourism Code. The details of the insurance coverage are provided to the Traveler on a durable medium.

13) Governing Law and Jurisdiction

This contract is governed by Italian law. Any disputes arising from its interpretation or performance shall be subject to the exclusive jurisdiction of the court of the Traveler’s place of residence or domicile, in accordance with consumer protection laws.

MANDATORY NOTICE PURSUANT TO ARTICLE 17 OF LAW NO. 38/2006

Italian law punishes crimes related to prostitution and child pornography with imprisonment, even if committed abroad.